FAQ

What are your shipping details?

We offer flat-rate shipping for all orders within the U.S., processed directly from our Los Angeles studio. Orders typically ship via USPS, UPS, or FedEx within 3-5 business days, and up to 7 days during holidays and sales.

For orders shipping to Canada, we use DHL or FedEx, with rates based on weight and duties calculated upfront.

For all other international inquiries or orders, please contact us at sales@dehvcandleco.com.

Can I track my package?

Absolutely! Once your order has shipped, you’ll receive a tracking number sent to the email you provided at checkout. If you haven't received your tracking information, please reach out through our contact form.

Is there sales tax for CA?

Yes, there is a 7.25% sales tax for orders shipped within California.

Do you offer reduced pricing for bulk orders?

Yes, we do! For corporate gifting or special events, please reach out through our contact form, and we’ll provide you with bulk order details.

Will you private label?

We now offer both private label and collaboration, please fill out the DEHV x YOU form.

How often will you change your scents?

Our signature collection of scents is always available. Each season, we introduce a limited selection of seasonal scents and occasionally launch new collections.

Do you have scent recommendations? Let us know!

Is your wax a blend?

Our Concrete Collection features 100% non-GMO certified soy wax. For our Woods Collection, we incorporate luxury coconut wax for enhanced adhesion in glass vessels. All our waxes are naturally derived and biodegradable, ensuring no toxins, carcinogens, or pollutants are left in your home.

Are your candle fragrances phthalate free?

Yes, every fragrance blend is 100% phthalate-free and complies with IFRA standards.

Do your candles have a good scent throw?

Yes! Our soy-based candles blend fragrance beautifully into the wax, allowing for a rich scent that fills the room evenly until the very last drop. They offer a medium scent throw—perfectly balanced, not too light or overwhelming.

What size are the concrete candles?

Our unique concrete jars measure 3.75 inches tall and 3.25 inches wide, holding 11 ounces of wax, which equates to approximately 50 hours of burn time.

What is your return policy?

All sales are final unless there is a quality issue with your candle- see below.

What if I receive my candle and it is defective or ruined during shipping?

If your candle arrives defective or damaged, please contact us at orders@dehvcandleco.com within one week of delivery. Include photos and your order number so we can assist you and submit a claim if necessary.